Helpful information
Delivery & Returns
UK delivery
For in-stock products, UK delivery usually takes around 3 working days.
Some products fulfilled from overseas usually take around 7–10 working days, unless a different estimate is shown on the product page.
Delivery times are estimates and may occasionally be affected by circumstances outside our control.
Changed your mind?
If you change your mind about an online purchase, please contact us within 14 days of receiving your order.
Once you have notified us, the item should be returned within 14 days. You are responsible for the cost of return postage for a change-of-mind return.
Items should be returned in their original condition with all parts, accessories and original packaging where reasonably possible. You may inspect the product as you would in a shop, but we may make a deduction from your refund if it has been handled beyond what is reasonably necessary and its value has been reduced.
Damaged, faulty or not as described
If your order arrives damaged, faulty or not as described, please keep all original product and shipping packaging and contact us as soon as possible.
Please do not dispose of the packaging before we have reviewed the issue. We may need information from it to investigate the damage and arrange the appropriate resolution.
The change-of-mind return-postage rule does not apply to goods that are faulty, damaged or not as described. In those circumstances, your statutory consumer rights apply.
Refunds
Once an eligible return has been received and checked, we will process the refund in accordance with your statutory rights.
For qualifying online cancellations, the original standard delivery charge is also refundable. Any additional amount paid for an upgraded delivery service does not have to be refunded.